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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each page. A context menu will show up. It offers elaborate info about all the operations that you can carry out on that particular page. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast library of educational videos demonstrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you are looking for, have a glance at our extensive FAQ database, which includes questions asked by actual persons and offers real solutions. We regulary update our FAQ section with new articles in order to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can touch base with our fantastic team of tech support engineers available 24/7 and eager to assist you with any problem. Each support ticket you open will be responded to within 60 minutes (the average trouble ticket response time being just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 277966

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com